Rutherford Cross is delighted to be partnered with a long-standing professional body for the placement of a Part-Time Case Officer into their business. This role is best suited to those who have previously worked or presently work in accounting practice.
In this role you will be responsible for the following:
- The investigations function of our client which investigates and deals with complaints against our client’s Members and Firms. It is subject to strict oversight requirements, including KPIs relating to the timescales of investigations. To ensure that our client is best placed to complete investigations within such timescales, it is important that the team has the right balance of colleagues with both technical and legal skills.
- Providing quality technical or legal advice and assistance to members of the Investigations Department who are not qualified accountants/solicitors, to enable complaints received by the business to be investigated in accordance with Rules, Regulations, internal protocols and any applicable KPIs.
- Providing such assistance as may be requested by the Director of Investigations in connection with reviews of process, to ensure that complaints are handled as effectively and efficiently as possible.
- Providing assistance to members of the Investigation Committee throughout the investigations process to ensure that members consider complaints in accordance with Rules, Regulations and internal protocols.
- Progressing applications for retention in or re-instatement to Membership in accordance with the provisions of the Retention and Re-instatement Regulations.
- Providing quality advice and assistance to individuals who submit queries through the enquiries Helpline or web-portal.
To be successful in this role you will be:
- A qualified Accountant with a general accountancy background, preferably with broad level experience including audit, tax and/ or insolvency. Alternatively, a solicitor with a current practicing certificate who has experience in either regulatory, criminal, or civil law, as well as exposure to commercial contracts and/ or complaints work.
- Able to communicate with Members, Complainers and the Investigation Committee, the Case Officer needs to be able to write reports, letters and other documents in a clear and concise manner.
- Responsible for ensuring that complaints are investigated in accordance with strict processes, within timescales; and in line with the Rules, Regulations, internal protocols and KPIs.
- Required to communicate effectively with line managers and stakeholders.
This role offers a flexible working approach to the successful candidate.
Salary: £Competitive (£44k - £53k) plus benefits.